Organise your systems around key steps in your consumer interactions

Provide transparency into your service delivery by reporting status of requests at each stage. A Service Request Automation links your back end operations management systems to your customer experience system.

LET'S CHAT
Customer Portal
KEY INITIATIVES > DIGITAL CUSTOMER EXPERIENCE (CX)

Provide a digital experience to your customers by automating workflows between your customer-facing and office systems

Customers become frustrated when they can’t view up-to-date information on their transactions. Increase trust by providing timely and accurate account and transaction data.

Systems Analysis
POWERFUL BENEFITS

What does success look like?

make data visible

Be transparent

Customer can access all of their information through a single portal

Communication

Communicate clearly

Notify customer as their service request is processed

Equipment Status

Simplify

Our automations do the heavy lifting so you can focus on design

Improve customer satisfaction by making transactions easy

Sales and service interactions account for 80% of your brand image.

  • Connect your customers to their account and billing data
  • Track and report on their service requests
  • Make it easy for customers to book service appointments
Customer Experience
USE CASES

What areas of your organization's work processes face data challenges?

Your people need access to accurate, timely, consistent data to make the best decisions for your organization.

USE CASES

Cloud-based Services

Reconnect all your systems and synchronise your data.

LEARN MORE
USE CASES

Service Request

Keep customers in the loop to reduce complaints and escalation

LEARN MORE
USE CASES

Customer & Citizen Portals

Organise your systems around key steps in your consumer interactions

LEARN MORE
USE CASES

Analytics & Visualisation

Tap into your data flow to visualise trends in your business

LEARN MORE
LEARN

Do you need to integrate your systems?

READ THE BLOG
CASE STUDY

How a town used geospatial data to serve its community of 200,000 people

Connecting and communicating with customers in a modern and efficient way is no easy feat, especially for a community serving more than 200,000 residents like the Town of Richmond Hill.

Find out how – in just four months – the Town of Richmond Hill was able to incorporate geospatial data into its operations management system and CRM to improve its ability to serve the community.

READ CASE STUDY