Keep customers in the loop to reduce complaints and escalation

Save everyone time by linking your customer-facing systems to your operations systems so that customers can clearly see their request status.

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Customer Portal
USE CASES > SERVICE REQUEST AUTOMATION

Lack of communication leads to frustration and interruptions

When a customer requests a service or action from your organisation, they are starting a conversation with you. If you don’t provide clear expectations back to the customer, including current status or delays as you fulfil their request, they are going to start bombarding your staff with calls, emails, or visits.

Customer Frustration
POWERFUL BENEFITS

What does success look like?

Deadlines-1

Meet your delivery deadlines

Improve your service delivery by understanding current status of work and escalating as you near your service level commitments

make data visible

Make work transparent to all

By connecting work completed with service requests, and tracking time to completion, you can identify work groups that are consistently underperforming and investigate root causes

Communication

Be more responsive

Automate the distribution of service requests to work groups, and enable two-way communication to resolve questions and clarify findings

Informed customers are happy customers

Status updates about the process set clear expectations and show progress toward resolution. 

Success
AUTOMATIONS

How does an automated solution work?

Mobile Request

Service Request

Enable customers to report issues through a portal and receive updates on work-in-progress.

Book appt-1

Book Appointment

Allow your customers to select ideal time periods for service appointments directly through a portal.

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Do you need to integrate your systems?

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CASE STUDY

How a town used geospatial data to serve its community of 200,000 people

Connecting and communicating with customers in a modern and efficient way is no easy feat, especially for a community serving more than 200,000 residents like the Town of Richmond Hill.

Find out how – in just four months – the Town of Richmond Hill was able to incorporate geospatial data into its operations management system and CRM to improve its ability to serve the community.

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